This Privacy Policy explains how Elevate Remodeling (“Elevate Remodeling,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, submit a form, or communicate with us. By using our website or submitting information to us, you agree to this Privacy Policy.
Information We Collect
- Name
- Phone number
- Email address
- Project details (scope, timeline, service area, and related information you share)
- Company information (business name, trade, service area)
- Website activity and analytics data (pages viewed, referral source, device and browser information, and similar usage data)
We collect this information when you voluntarily submit a form, contact us by phone or email, or browse our website.
How We Use Your Information
- Responding to inquiries
- Scheduling estimates and appointments
- Providing remodeling services
- Customer support
- Sending SMS communications when users provide consent
- Sending marketing communications when users provide consent
We also use aggregated website activity and analytics data to improve our website, measure marketing performance, and maintain the security of our systems.
SMS Communications
If you provide your phone number and consent to receive SMS messages from Elevate Remodeling, you may receive appointment reminders, estimate follow-ups, project updates, customer support messages, and promotional communications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes.
SMS consent is collected through an unchecked checkbox on our forms that you must actively select. Consent is never a condition of purchase. We record the date and time of your consent and the page on which it was given.
How We Share Information
We do not sell your personal information. We share information only with service providers that help us operate our business — for example, our CRM and messaging platform, email provider, analytics tools, and scheduling software — and only to the extent needed to deliver our services. These providers are required to protect your information and may not use it for their own marketing. We may also disclose information when required by law or to protect our legal rights.
Cookies and Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to measure advertising performance. You can control cookies through your browser settings; disabling them may affect site functionality.
Data Retention and Security
We retain personal information for as long as needed to provide our services, meet legal and record-keeping obligations (including SMS consent records), and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
Your Choices and Rights
- Reply STOP to any message to opt out of SMS communications, or HELP for assistance.
- Use the unsubscribe link in any marketing email to opt out of email marketing.
- Request access to, correction of, or deletion of your personal information by contacting us using the details below.
Children’s Privacy
Our services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The “last updated” date at the top of this page reflects the most recent revision.
Contact Us
Elevate Remodeling
1587 Marcella Dr, Fort Wright, KY 41011
Phone: +1 (650) 684-5075
Email: maddoxrich14@gmail.com
See also our Terms & Conditions.